‎Alerts keep being disabled

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N

Nextenso

Alerts keep being disabled

battery-video-doorbell

troubleshooting

notifications

Have had my Ring 2nd gen video door bell and a security camera powered by Ring solar panel for near a year. In app all the options for alerts are correctly set, there is no pause set. After I open the app the alerts for person coming into view work. After a few days they stop for no reason I have created. If I open app and close it, the alerts work again for a few days. Getting fed up with this having just bought 4 more cameras for business not yet installed My phone is a Huawei P30. Jonathan

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08-12-2023 04:56:45

Responses (2)

C

Caitlyn_Ring

Hi @Nextenso. Huawei phones are known to have issues and inconsistencies when it comes to receiving notifications. We've addressed this previously on the Community in [this post](https://community.ring.com/t/ring-notifications-stops/6191/11). Try checking the phone's settings for power or battery to see if you can toggle anything off that may be killing background processes or suppressing notifications.

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11-12-2023 11:54:22

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

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10-01-2024 11:54:35

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