Alerts keep being disabled

Have had my Ring 2nd gen video door bell and a security camera powered by Ring solar panel for near a year. In app all the options for alerts are correctly set, there is no pause set.

After I open the app the alerts for person coming into view work. After a few days they stop for no reason I have created.

If I open app and close it, the alerts work again for a few days. Getting fed up with this having just bought 4 more cameras for business not yet installed

My phone is a Huawei P30.

Jonathan

Hi @Nextenso. Huawei phones are known to have issues and inconsistencies when it comes to receiving notifications. We’ve addressed this previously on the Community in this post. Try checking the phone’s settings for power or battery to see if you can toggle anything off that may be killing background processes or suppressing notifications.

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