Hi @SWil7. The alert tone should play the sound you have selected in the Ring app. Navigate to the App Alert Tones menu and select the default Wind Chime option. After that saves, try selecting a different tone to see if it correctly saves. If that doesn’t resolve the issue, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring. A member of our support team can take a closer look and gather any details needed to investigate this issue with the app.

Our team has located a fix for this issue and are hoping to include it in the next Ring app update. I’d recommend keeping an eye out for an update from the app store. Please also keep in mind that app updates are performed on a slow rollout, so you may not have an update available at the same time as someone else. Thank you for your continued patience as we worked to resolve this.

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I just set mine up and it’s doing the same thing. I have as updated the app and still not fixed. I’m ready to return it and get a different brand. This is not okay.