Alert Trigger When Monitoried

If I via the app, monitor my ring doorbells, the monitored doorbell will then act as there is a motion, and send a normal alert. This is a concern when my wife, decides to check the doorbells at 3AM, and the alerts go off as if motion is detected.

Hey @Bcherry99! When triggering a live view from the Ring app, you should not receive an alert or notification of the event. Please ensure there is no motion occurring during the times of the attempted live views. If this persists, try removing and reinstalling the app. Let me know if this improves operation. :slight_smile:

I Have the same problem, and of course there is no motion whwn i open the app