Alarm went off while disarmed

Recently had painters come and while they were there the ring alarm went off. The system was disarmed and on top of that, the key pad and base station station were unplugged . Any reason why this could happen or what could cause this? Even while it was unplugged the system is on back up ( unless the back up lost one’s back up battery) allowing the chimes to come thru whole doors were opened. Any info would help. Thanks!

More than likely you really didn’t have it turned off. It could have been verified either via your app or the keypad if it had been left plugged in.

Everything was disarmed via app and keypad. At the same time this is what i was told by the painters . No alerts or anything . It was unplugged from outlets which I did because it was in room they were painting … I asked them if it was the chirps they kept hearing from the doors opening while entering my home but they said it was the alarm . I don’t know how the hell knows :man_shrugging:t2:

Hi @Mrace1017. I suggest reaching out to our Ring Alarm support team. They’ll be able to go over your History and determine exactly what happened here. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.