Hey neighbors! If you find your Base Station is stuck in cellular backup, you will want to try to reconnect the Base Station in the Ring app. If you’re unable to connect the Base Station, please ensure that the wifi signal is not being used up elsewhere in the home, or that there are no service outages or interruptions in your area. In th event that manually reconnecting the Base Station does not work and wifi works otherwise in your home, you can try to connect the Base Station to an ethernet connection to see if this helps. If all else fails, we recommend contacting our support team.
For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to share your solutions here, but you may find this can happen randomly and come back on very shortly, normally due to some kind of internet service interruption or brief loss of connection to the wifi. As long as it’s able to return a few minutes later or you can manually reconnect it, then you should be okay!