Hi @apalm. If you're signed up for [Professional Monitoring](https://support.ring.com/hc/en-us/articles/360035899671-Professional-Monitoring-Emergency-Response-Plans), our Monitoring Center will call each emergency contact on your list in the event that the alarm is triggered. I'd suggest double checking that you have the correct phone numbers listed for your three emergency contacts. We have more information on how to manage your emergency contact information [here](https://support.ring.com/hc/en-us/articles/360036477531-Manage-your-Ring-Alarm-Emergency-Contacts-). If you need additional assistance with your Ring Alarm system or Professional Monitoring, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) and request to speak with the Ring Alarm team specifically.