‎Alarm Pro Ringedge Event History no video preview

English

Help

Community Home

Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.

C

cmundy79

Alarm Pro Ringedge Event History no video preview

troubleshooting

alarm-pro

event-history-timeline

Hello, I’ve got an Alarm Pro with ringedge local video storage enabled. I’ve noticed that all locally stored videos don’t show a video preview when you view a cameras event history. Is this normal or is something wrong? I’ve had this for years and just noticed that local videos don’t show them but cloud videos do. Thank you

258 •

0 •

02-12-2023 03:35:28

Responses (3)

C

Caitlyn_Ring

Hi @cmundy79. Would you mind sharing a screenshot of what your Event History looks like? You can blur or block out the preview images, I only want to see how the events without a preview are displaying. Additionally, are you able to successfully view the video for the events that don't have a preview? I'd be happy to check in with my team regarding the expected behavior on this once I have more information. :)

0

•

04-12-2023 07:43:10

•

C

Caitlyn_Ring

Hi @cmundy79, I wanted to chime back in with an update after discussing this with my team. At this time, it is expected behavior that videos stored locally via Ring Edge do not have an image preview on the Event History. This is because of how the image previews are generated in the cloud. I hope this answers your questions, and your feedback is appreciated! :)

0

•

06-12-2023 06:00:33

•

C

cmundy79

Thanks for the response. Will this be a feature in the future ?

0

•

09-12-2023 03:44:57

C

Caitlyn_Ring