Responses (6)

• M

  Marley_Ring

  You can certainly use Ring Alarm Pro for your business and can add people with the [Alarm Users and Roles](https://support.ring.com/hc/en-us/articles/115005072983-Controlling-the-Ring-Alarm-With-Users-and-Roles). In fact, Ring Alarm will allow for 256 access codes, which includes owner, shared user, guest user, and duress codes. :) Check out this [downloadable Ring Alarm User](https://support.ring.com/hc/en-us/articles/4410760393364) guide for an in-depth walkthrough of Alarm setup and use. As for the Ethernet ports, they are for only one ISP resource connection and the other a standard ethernet port.

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  17-12-2021 04:02:24

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• R

  Romewasntbuiltinaday

  Thanks for the Reply Marley. I already have an existing alarm system that suits us so this would not be for that. What I am interested in is Eero up to the task being a Firewall for a business with 10+ internet users? With the backup internet option built in it is quite interesting. I have read the user guide and I need something more in depth as to what the Alarm Pro can do and can't do (like port forwarding and NAT) since it is a router, I need more on the networking side of things.

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  17-12-2021 04:46:00

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• M

  Marley_Ring

  Good question! That actually may be best asked of Eero themselves. You'll be [using the Ring and the Eero app](https://support.ring.com/hc/en-us/articles/4405350526740-Using-the-Ring-app-and-eero-app-to-manage-Alarm-Pro) to control the Alarm and the Eero Wi-Fi 6. Thus, the capabilities specific to network security and integration is best found with looking further into [Eero](https://eero.com/?gclid=EAIaIQobChMIwJD7kd7r9AIVowh9Ch0UfAZsEAAYASABEgJWjfD_BwE&gclid=EAIaIQobChMIwJD7kd7r9AIVowh9Ch0UfAZsEAAYASABEgJWjfD_BwE) Specs. Our Alarm team is always happy to look further into this specified use, but may also point you in the same direction. Feel free to reach out if you'd like to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  17-12-2021 09:08:33

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• R

  Romewasntbuiltinaday

  So if I install this and have issues do I have to deal with eero customer support or Ring? Ring is what is on the box and unit so I am worried now that if I have issues with the Alarm Pro you will play the blame game on each other and my issues won't be fixed, am I correct in this assumption that I will have to deal with both eero **AND** ring tech support on issues?

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  22-12-2021 03:07:27

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• R

  Romewasntbuiltinaday

  I wanted to try it out so I proceeded with install and since I have Eero Pro 6's at home I already have an Eero account, I am trying the "add or replace eero devices" option here at work with the Alarm pro and it will not add the alarm pro, I have it added to the Ring side but the eero side is failing to see it, I see the lights blink on the alarm pro and it finds it, but it wants me to replace existing gateway which is NOT what I want, that is for my home network, if I hit I'm sure for not replacing the gateway it fails to connect to it. CAN I NOT HAVE 2 SEPERATE EERO ACCOUNTS BASED ON LOCATION LIKE RING?

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  23-12-2021 09:52:35

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