Responses (1)

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  Chelsea_Ring

  Hey @Islandsnow. You will need to keep it plugged in and charging for about 8 hours or until the green blinking light is a solid green. Once it's solid green, it should be fully charged up. You will also need to check in your Ring app under your Alarm Devices to ensure the Keypad is online in your app. If it is not, try removing the Keypad and re-adding the device back to your Base Station! :)

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  18-05-2020 09:27:57

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  Islandsnow

  sorry for the delay in responding chelsea...i was finally able to work on this again i clicked on the link you sent me. so i tried the first option of pressing and holding the #1 key for 5 seconds. when i do that, i got notice that the keypad is again online. but the red battery light on the paid flashes. i think my keypad battery doesn't hold its charge. i had this thing plugged in and charging for over a week. like i said before, the green light stays on but after charging it goes off. please advise

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  08-06-2020 08:54:21

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  Chelsea_Ring

  @Islandsnow Thank you and no worries! We are all human and have our own lives, and I can understand why the Keypad may be on the bottom of your priority list. You seem to have nailed it though, it's definitely not holding the charge it needs. From here, could you please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406)? We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They can take a deeper look into this for you and see if a replacement is necessary. :)

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  08-06-2020 11:59:37

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  Islandsnow

  i spoke with a ryan m last week he said he would send me a usb charger to try and see if it will charge my keypad but i still havent received it. and i donʻt think i got a case number for the long talk i had with him. can i find out what the status is?

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  16-06-2020 05:59:55

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  Chelsea_Ring

  @Islandsnow You most definitely can! If you give our support team a call, they can follow up with you on this shipment to see where it is at. They can also give you a tracking number if you have not gotten one, and if it is available/created.

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  16-06-2020 02:40:24

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  strata1

  Chelsea, I am having a similar problem with my Ring Keypad. it will not charge up, even if left on multiple usb chargers for days at a time. When plugged in, it only flashes red for a while then goes out altogether. Please help!

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  13-01-2021 12:40:29