Alarm notification

Ring camera not sending me any notifications when the camera is activated like it used to

Hi @user43372. If you are no longer recieiving notifcations from your Camera, try the following steps:

  • Verify your Ring app and smart phone are up-to-date with the latest updates.

  • Verify that your Motion Alerts for your Camera are enabled. You will find this option on your Cameras settings page.

  • Reboot your phone.

  • Disable any active VPNs

  • Try turning off Bluetooth on your phone to see if that makes a difference.

  • Verify you do not have Do Not Disturb Mode enabled on your phone.

  • If you are using a Mode Schedule, switch the toggle to off for any active Mode Schedules that might be causing a conflict with receiving notifications.

  • Verify you have notification permissions enabled for the Ring app in your phone settings.

We also have this Community page with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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