Alarm monitoring & 3 emergency contacts

hi, new Ring Alarm owner here… I just set up monitoring and have a question about the 3 emergency contacts that are set up in the app.

on your “Getting Started - Understanding the Emergency Process” page

it says (underlining mine):

"If your alarm goes off

When something goes wrong and your system starts alarming, several things will occur:

  • The Central Monitoring Station will call you.
    • Note: If they cannot reach you, they will call your primary emergency contact. If they cannot reach your primary emergency contact, they will call your secondary emergency contact. See below for more information on Emergency Contacts. "

From this description, it sounds like they *always* call you first, then go through the list.

My previous ADT system had 3 emergency contacts. I’m hoping to re-use the same list (unfortunately I now notice Ring only allows 1 telephone# per contact)

My Question: if I *don’t* put my name & contact# as the primary contact, but instead put in my 3 other existing contacts as First, Second & Third contacts, will the monitoring center still first call me , then go through those other 3? (my contact info is already elsewhere in the app)

Or can you ONLY have yourself + 2 other emergency contacts?

Hello abc.

In my experience the monitoring station will only go through and call the 3 emergency contacts so if you do not put yourself as one of the 3 emergency contacts then they will not call you.

If you want to be one of the people called then you would need to have yourself set as one of those 3 emergency contacts.

https://support.ring.com/hc/en-us/articles/360021614892 also has some good information

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