Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
After a year an a half my Ring Doorbell Gen 2 stopped working
battery-video-doorbell
troubleshooting
My ring doorbell gen 2 randomly disconnected and refuses to be able to reconnect. I get a steady blinking blue light that blinks consistently 13 times and then has a long pause before repeating it. I attempt to hold the orange button to hard reset it as well as trying to just reconnect it, but it refuses to stay in setup mode long enough before it returns to the blue blinking light.
163 •
0 •
0 •
13-10-2023 10:21:12
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user62255. As you can see [here](https://support.ring.com/hc/en-us/articles/360051777531-Understanding-the-Flashing-Light-Patterns-on-Your-Ring-Video-Doorbell-Pro), this indicates that your Doorbell is doing a factory restore. If your doorbell is "stuck" in this phase, I suggest reaching out to our support team. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
16-10-2023 03:56:20
•