Advanced Motion Setting + Zones not saving!

Hello!
I am trying to activate advanced motion setting on my Ring Doorbell and edit specific motion zones.
As soon as I save and leave the menu, and come back in I can see the saved features are still functioning.

Then suddenly I start receiving motion outside the motion zones I had selected. I go back into my Ring doorbell settings>Motion Settings>Advanced settings - and then get the option to turn Advanced Motion Detection ON. Even thought it was already turned on.

I don’t know why it randomly and continuously decides to switch itself off or what I could be doing wrong. Any ideas?

Hi @Joekh. I would suggest trying to reset your Doorbell by holding down the reset button for at least 20 seconds. After that is done, the Ring App will take you through a new setup. If this problem continues to happen after that, would you mind following up with our support team on this matter? You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support