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Advanced Motion Detection breaks Live View after 30 day trial period ends
There are multiple entries concerning this problem with Live View after the 30 day trial period has ended. I have sent multiple replies so I decided to create a headline that specifically describes the problem and a possible workaround. I’m hoping that Ring support can investigate this scenario.Here is what I and other people have experienced:After the 30 day trial period ends, Live View does not work immediately after receiving a motion alert. You have to wait a few minutes before Live View works again. It has nothing to do with internet signal strength and none of the Ring support suggestions are working for people.Workaround that fixed Live View for me and at least one other person:Disabling the Advanced Motion Detection setting.I wanted to be sure so I re-enabled the setting and the first motion alert that I received broke Live View again. Since disabling the Advanced Motion Detection setting a week ago, Live View has not failed.One theory I have is that Advanced Motion Detection isn’t supported or hasn’t been tested without Ring Protect. The People Only Mode motion setting isn’t supported without Ring Protect so you aren’t allowed to enable it.
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26-01-2021 18:12:11
Responses (3)
- R
If you have Advanced Motion Detection enabled, try disabling it. This fixed Live View on my devices. Not a great solution, but better than not having access to Live View.One theory I have is that Advanced Motion Detection isn’t supported or hasn’t been tested with Live View without Ring Protect. The People Only Mode motion setting isn’t supported without Ring Protect so you aren’t allowed to enable it.
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01-02-2021 15:05:55
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Onehockeydad
Topics that describe similar problems with Live View after trial period ends:[Live view failure and Motion Detection errors after Ring Protect free trial ended](https://community.ring.com/t/live-view-failure-and-motion-detection-errors-after-ring-protect-free-trial-ended/33827)[Protect Trial Ends And Now I Can’t Access Live View?](https://community.ring.com/t/protect-trial-ends-and-now-i-cant-access-live-view/33449)[No Live View without Ring Protect](https://community.ring.com/t/no-live-view-without-ring-protect/31070)[Warning about Ring Protect Plans](https://community.ring.com/t/warning-about-ring-protect-plans/3231)[Live View doesn’t work after motion notification](https://community.ring.com/t/live-view-doesnt-work-after-motion-notification/29169)Disabling Advanced Motion Detection might resolve some of these problems as I have described above.
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29-01-2021 00:23:44
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