There are multiple entries concerning this problem with Live View after the 30 day trial period has ended. I have sent multiple replies so I decided to create a headline that specifically describes the problem and a possible workaround. I’m hoping that Ring support can investigate this scenario.
Here is what I and other people have experienced:
After the 30 day trial period ends, Live View does not work immediately after receiving a motion alert. You have to wait a few minutes before Live View works again. It has nothing to do with internet signal strength and none of the Ring support suggestions are working for people.
Workaround that fixed Live View for me and at least one other person:
Disabling the Advanced Motion Detection setting.
I wanted to be sure so I re-enabled the setting and the first motion alert that I received broke Live View again.
Since disabling the Advanced Motion Detection setting a week ago, Live View has not failed.
One theory I have is that Advanced Motion Detection isn’t supported or hasn’t been tested without Ring Protect. The People Only Mode motion setting isn’t supported without Ring Protect so you aren’t allowed to enable it.