Address issues

I have my address on my ring door apbell app and it has the wrong county/region it comes up as midlothian for my address which it is not we are infact West Lothian i have tried numerous times to change it from midlothian to West Lothian it will not accept it keeps putting midlothian in i want to know why it is incorrect and why i can not recitfiy this problem and add my correct home adddress, Has anyone else having this issue and for trying to contact them is ridiculous i want to know why this has not allowing the county/region to be changed to the correct name and keeps putting the incorrect one in its place

Hi @BabyBum_uk. For this concern, I would suggest reaching out to our support team. This may require some looking into in order to resolve. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.