Address issues

I have my address on my ring door apbell app and it has the wrong county/region it comes up as midlothian for my address which it is not we are infact West Lothian i have tried numerous times to change it from midlothian to West Lothian it will not accept it keeps putting midlothian in i want to know why it is incorrect and why i can not recitfiy this problem and add my correct home adddress, Has anyone else having this issue and for trying to contact them is ridiculous i want to know why this has not allowing the county/region to be changed to the correct name and keeps putting the incorrect one in its place