Address for a military base in Japan?

Trying to set up our cameras, and the apps are asking for our address. We live on a military base and dont have a specific address. We only have a PO Box Address.

When we enter our PO Box Address, the app freezes and we have to restart the process. How do we enter our Address into the app to get it to work?

Hi @MoniqueFox. Are you receiving any type of error message or anything when trying to enter your address? Have you made sure that the Ring App and your phone’s OS are fully updated, and that any VPNs are disabled as well? Additionally, is there any physical address for the base that you’re able to use, even if it’s not a mailing address but rather just the physical address?