Address change

Hi, I just moved house and I am trying to change my address in the ring app, but is not available in the drop-down box, or when I add it manually at the end shows an address from a different city. How can I do it? Thanks.

Hi @Samys. This is something that our support team can assist you with. I’m not sure of the specific process, but there is a form they fill out to update the mapping that the Ring app uses. Once updated, you’ll be able to have the correct address in the Ring app.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.