Additional address not on subscription

I added a ring doorbell for my elderly mother a couple of years ago and pay the subscription for her. I have it as a second location on my app. She had two strange men at the door tonight and when I went to check the recording it says that the trial period has expired

I have checked my subscription which doesn’t expire until March 2024 but her address is not giving me the option to subscribe

How do I renew her portion?

Thank you

Hi @user44981. You will need to be the owner of the second Ring Doorbell in order to purchase a Ring Protect plan for it, as a Shared User can’t sign up for a Ring Protect plan on a shared device… If it was set up under your account, you should be able to subscribe using the steps listed here.

If these steps don’t work, and you are the owner of the Ring Doorbell, please give our support team a call at one of the numbers available here for assistance setting up your subscription. If you are outside of the US, please visit here to see how to contact support.

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