I already have subscription for my ring doorbell and recently purchased an outdoor camera. How can I add this to my subscription ?
Hi @user57126. If your existing subscription is the Ring Protect Basic plan, it will only cover your Ring Doorbell, and you will need to purchase a second Ring Protect Basic plan for the Ring Camera. If you have the Ring Protect Plus plan, this will automatically cover all Ring Doorbells and Cameras at the same Location. I hope this information helps!
I had Ring Basic for my doorbell. I added cameras and upgraded to Ring Protect Plus which should cover the doorbell and cameras. Why am I continuing to be charged for the Basic Plan after I canceled it?
Hi @jojotarheel. For billing issues with your Ring Protect Plans, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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