Responses (1)

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  Chelsea_Ring

  Hey @kdk0. To get the old basic plan cancelled, please give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can get this cancelled for you, and then help you sign up for a new plan for the new device you have.

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  14-05-2020 12:04:03

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  kdk0

  Thanks. I'm assuming you mean the 800 phone number? I tried that initially but there was no answer. To be clear - canceling the 'old Plan' means refunding me the remainder of the subscription value? Since I have not had success (so far) in calling that phone number, is there another way to cancel the Plan? Maybe Ring can consider allowing the Plan to live independently from the Device so it makes switching easier.

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  14-05-2020 03:46:26

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  kdk0

  I just tried that phone number again and still no answer.

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  14-05-2020 03:50:46

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  Chelsea_Ring

  @kdk0 Unfortunately the only way to cancel the plan and get a refund for the remainder of the plan would be to give our support team a call. Where are you located? Support is available 5AM-8PM PDT, seven days a week via phone only at 800-656-1918, so you will need to make sure you are calling when they are open. You may be subject to long hold times, especially in the early AM when I anticipate a lot of neighbors may be calling. If you are outside the US, let me know! I will see if I can find a better number for you. :)

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  14-05-2020 06:15:23

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  kdk0

  I tried at 11:45 AM EST. Each time i have tried the phone just rings until it eventually ends. I would appreciate if you can find another way for me.

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  14-05-2020 07:24:40

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  Chelsea_Ring

  @kdk0 Are you in the US? You need to be in the US to call the US number. If you are not in the US, please let me know where you are calling from.

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  14-05-2020 07:37:05