Adding existing Ring products to my Ring account

Products General Questions Ring Protect Plan
1

Help. I have three Ring products on my Ring app, but not in my Ring account. How do I add these devices here, so I can buy a subscription?

2

Hi @user25303. If you do not see your Ring devices on Ring.com to subscribe to a Protect Plan, try the following steps:

  • Verify that you are logging into the same Ring account you have on your Ring app.

  • Verify that you are in the correct location where your Ring devices are on Ring.com. You might have set up more than one location by accident with the same address.

  • As Shared Users cannot subscribe to a Protect Plan, ensure you are set up as the owner of the Ring devices.

We also have this Help Center article here that shows you how to subscribe to a Protect Plan. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.