AD banner blocks settings

After 30 day trial monitor service of Ring Alarm ended, an AD banner (Upgrade to Protect Plus …) at bottom shows at some pages. I can’t find a way to dismiss it. Even worse, it blocks settings page of video doorbell despit the fact that the page is scrolled to the bottom. It’s beyond annoying.

It should just swipe away to one side or the other with your finger.

Yes. It works. Thank you.

But it just appears on almost every page every time. Previously I have only video doorbell with basic subscription and it was working perfectly. Because of purchasing and installing Ring Alarm, my Ring app was downgraded to AD-supported? Is it punishment for owning Ring Alarm?

If you do not have any plan, you will get a free trial with purchase for 30 days. During this time that banner will pop up. It can be swiped away. After the trial is completed. You won’t see it again. There are no ads with the free account.

This is my true experience.
I have basic subscription for doorbell before installing Ring Alarm. A banner appeared after installing Ring Alarm. It says something like ‘20 days left of trial monitoring service’. After it expired, it changed to what I see now ‘Upgrade to Protect Plus…’. I thought it would disappear after couple days. I was wrong. It’s been over 1 month and it’s still there.

It’s so annoying that it even pops up again between app switch. For instance, after dismissing the banner a SMS mesage is received. After viewing that message and switching back to the the Ring app, it pops up again.

You could try removing the app. Turn your phone off then back on. Reinstall the app. That should hopefully get rid of it coming back.

Just tried that. Remove, turn off, turn on, install, log in.

No luck. Same behavior.

Thanks anyway.

All I can say is to call customer support. Sorry it didn’t work.

Had a chat with Ring support. CS agent said that AD can’t be removed because I don’t pay for Ring Alarm monitoring service even I do pay for video recording.

Please don’t buy Ring Alarm if you plan to do self monitoring.

Edit


Looks like they removed the AD. At least for basic plan subscribers.

Finally the AD was gone. Perhaps they heard my tiny voice.

I have a basic subscription and still can see the banner in the Ring Android application.

The unsolicited ads at bottom of Ring app are quite annoying. Has anyone really fixed this issue, a big detriment to an otherwise excellent security system?

I noticed this was first posted a year ago. I’m in the UK, and have exactly the same advertising popping up on my Pixel with the latest Ring app. I bought the Alarm and Doorbell. The advertising was annoying me, so I bought the Protect Basic plan. I assumed buying the plan would get rid of the advertising. Sadly not.
I contacted Ring support who told me that to get rid of this specific advert, I need to buying their Premium Plan.