I have the app, was using the device…my cmptr was powered down for about a week. I started it back up, clicked the Ring icon…tells me to set up a device…what is the issue?
Hey @StPaulsWR. Do you only have the Ring app on your computer? I recommend checking your phone app as well to ensure that you are still logged in and can see your device. You will need to ensure you are logged into the correct account as well to see your device(s). If you still have this concern and cannot see your device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.