Ring Video Doorbell
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B
Activating device message
ios
Doorbell, 2nd generation. Been working ok for 6 months. Got a ring on the doorbell, but when I try to go to live view it says “activating device”
My home network, WiFi, upload speed etc is good.
Any ideas plz ?
Thanks, John
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11-01-2021 07:00:28
Responses (3)
C
You might try downloading the 'rapid ring' app. I can't explain why but it seems like when one app doesn't work, the other does. I suspect your device is in a deep sleep and needs a good wake up call.
After speaking with a ring support engineer, my new buzz-word is latency.
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13-01-2021 10:00:55
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J
I had to open/allow ports on my router. I opened tcp ports 15063 - 15064, and live view started working again. Log into your router as admin, and look for firewall or port settings. My router port settings are found under port triggers.
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14-01-2021 04:11:50
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C
It is good that your device is working for you - but unless you are installing for the first time, or are using a new/different router ... if live view ever worked and now it is not, it has nothing to do with the ports. I don't think ring has changed the ports they are using recently...
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14-01-2021 04:26:49
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Tom_Ring
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13-01-2021 09:47:54
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