Responses (3)

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  chrisinglis

  Hi, I also have this on just 1 of my cameras. The other one and the doorbell is fine. I have had this system for just over a week and to be honest I am not overly impressed. I have a camera on the outside wall of where my router is and it says very poor WiFi connection all the time. The other camera is a lot further away but just says poor. I don’t understand. It is the better connected camera that is constantly activating not the one with the very poor connection... I am confused. Plus the cameras only pick up about 50% of the motion. And I don’t get all the notifications when it does pick up motion.... also, not being able to set the motion zone to the full extent of the camera view is bizarre. Wish I had done a bit more research before buying all this hardware!

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  05-01-2021 11:46:55

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  FolsomHarris

  [quote="JeffSM84, post:1, topic:28067, full:true"] Most the time when I try viewing live feed it just shows activating Device and then times out. I’ve moved the wifi extender as close [McDVOICE](https://www.mcdvoice.life/) I can to the doorbell and get a good connection I also bought the ring power pro v2 to hook to my doorbell to send it more power even though the power seemed fine. I also tried resetting my ring doorbell and unplugging my modem. Still have issues loading live feed. [/quote] It's been months since the live view worked on my ring doorbell. every time I try live view, a black screen with activating device comes live view this is defeating the purpose of having a video doorbell if you can't view .

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  08-01-2021 04:31:11

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  JMM57

  I had to open/allow ports on my router. I opened tcp ports 15063 - 15064, and live view started working again.

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  14-01-2021 03:59:35

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  paul1532

  I have the same issue. I insert a fully charged battery and this works fine but after a week or so I stop receiving notifications and cant access live feed. I checked wi-fi and this is good, I thought the battery wasn't charged enough as it always started working again by changing the battery. Today it did the same thing and I couldn't connect to live feed, I saw that the battery was at 80% so this wasn't the issue, I took the battery out waited 20s and reinserted the same battery - presto! I now have access to live feed again and once more receiving activation notices. I also have the solar charging add on, I noted that it wasn't connected and charging although yesterday it was connected and charging. When I put the battery back in after 20s as above - the solar pack is now connected and charging again (the battery is at 78%) It appears that by removing and re-inserting the battery has cured this, it has also re-connected the charging function (shows connected and able to charge) - my question to RING is - Why does removing and re-inserting the battery apparently fix this, surely the functionality will continue until the battery is exhausted?

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  08-01-2021 03:01:42

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