Ring Video Doorbell
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J
Activating Device live feed
live-view
app-settings
Most the time when I try viewing live feed it just shows activating Device and then times out. I've moved the wifi extender as close as I can to the doorbell and get a good connection I also bought the ring power pro v2 to hook to my doorbell to send it more power even though the power seemed fine. I also tried resetting my ring doorbell and unplugging my modem. Still have issues loading live feed.
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03-01-2021 06:16:10
Responses (4)
M
Hi there, neighbors! Live view connection concerns are often related to wifi, Ring app, or mobile device variables. The best first step is checking the RSSI shown in your Ring device health in the Ring app. Check out our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on optimizing this signal. I recommend also visiting this [Community post](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) for more steps on troubleshooting live view. I hope this helps! :)
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06-01-2021 03:19:47
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F
[quote="JeffSM84, post:1, topic:28067, full:true"]
Most the time when I try viewing live feed it just shows activating Device and then times out. I’ve moved the wifi extender as close [McDVOICE](https://www.mcdvoice.life/) I can to the doorbell and get a good connection I also bought the ring power pro v2 to hook to my doorbell to send it more power even though the power seemed fine. I also tried resetting my ring doorbell and unplugging my modem. Still have issues loading live feed.
[/quote]
It's been months since the live view worked on my ring doorbell. every time I try live view, a black screen with activating device comes live view this is defeating the purpose of having a video doorbell if you can't view .
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08-01-2021 04:31:11
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P
I have the same issue. I insert a fully charged battery and this works fine but after a week or so I stop receiving notifications and cant access live feed. I checked wi-fi and this is good, I thought the battery wasn't charged enough as it always started working again by changing the battery. Today it did the same thing and I couldn't connect to live feed, I saw that the battery was at 80% so this wasn't the issue, I took the battery out waited 20s and reinserted the same battery - presto! I now have access to live feed again and once more receiving activation notices.
I also have the solar charging add on, I noted that it wasn't connected and charging although yesterday it was connected and charging. When I put the battery back in after 20s as above - the solar pack is now connected and charging again (the battery is at 78%)
It appears that by removing and re-inserting the battery has cured this, it has also re-connected the charging function (shows connected and able to charge) - my question to RING is - Why does removing and re-inserting the battery apparently fix this, surely the functionality will continue until the battery is exhausted?
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08-01-2021 03:01:42
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chrisinglis
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05-01-2021 11:46:55
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