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RetailGuru

Activate Live View

hardwired-video-doorbell

live-view

Why is my Ring Pro Video door bell so difficult and intermittent to Activate Live View? I have tried my 2Ghz connection and then my 5Ghz connection which was even worse. Unless I can get Live View activated, I will not be able to access my front door when I am away from my home.

1891 •

0 •

16-01-2021 02:53:34

Responses (1)

T

Tom_Ring

Hi @RetailGuru. This could be due to the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) of your Ring Pro. This information can be found under the Device Health tile in the Ring App. We have a great [Community post](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) about Live View that has some excellent tips and tricks. I hope this information helps!

0

•

19-01-2021 11:46:10

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