Accidental damage to new stick up camera

Newly purchased stick up cam accidentally damaged. Battery cover damaged. Is it possible to get the battery cover replaced?

Hi @CMurray. For damaged devices, you’ll need to contact our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Thanks for the reply Tom, much appreciated. I will do that, thanks again.

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I did exactly that! I dropped it whilst up the ladder.
Ring were brilliant. They tried sending me a replacement cover, but sent the wrong one, so in the end they sent me a complete new sealed unit and a returns label to send them the broken one.
No charge.

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Glad to hear our support team took care of you @user63814!

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