Hi @CMurray. For damaged devices, you'll need to contact our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Thanks for the reply Tom, much appreciated. I will do that, thanks again.

I did exactly that! I dropped it whilst up the ladder. Ring were brilliant. They tried sending me a replacement cover, but sent the wrong one, so in the end they sent me a complete new sealed unit and a returns label to send them the broken one. No charge.

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