My ring doorbell is pathetic. Don’t waste your money as they do not work consistently. I have investigated all the settings and it makes no difference at all. Pings sometimes when a car goes past. Then it doesn’t. I walk up to my front door and nothing. Then my next door neighbour walks up his drive and it pings. When someone does ring the bell it doesn’t connect in time. Awful technology.
Some things to try. Ring doorbells need a strong WiFi signal. They also work better on 2.4ghz vs 5. If you don’t have a strong signal at the doorbell either get a booster (like the chime pro) or return the doorbell. In addition they work best when mounted at the correct height of 4 feet. I also find setting motion zones and turning on person detection works well (others don’t get on with this feature).