Ring Security Cameras
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All things Security Cams here - Floodlight Cam, Spotlight Cam, Stick Up Cam and more! Find more information about Security Cameras related content in our Security Cams Community Articles [here](https://community.ring.com/t5/Security-Cams/Security-Cam-Community-Articles/m-p/23670#M4797).
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27-11-2020 06:58:41
Responses (4)
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**Security Cams Loose WIFI Connectivity Regularly** ring security cams are problematic. Issues I have: =================== 1) wifi connection drops for no reason regularly. 2) Ring automatically updates firmware. I have no control to stop it. 3) During firmware updates, my cameras (4) drop offline. 4) To re-connect cameras to network, I must push and hold the external reset button on the camera 5) If your internet service drops offline. Security cameras NEVER re-connects. --------------------------------------------------------------------------- Camera locations: at each corner of the house. Camera height from ground: 14 feet Cameras purchase date: December 2019 ---------------------------------------------------------------------- Typical correction steps: ======================= 1) get 14' ladder 2) Use ladder to reach each camera 3) Depress rest button 20secs (while on ladder) 4) wait for " welcome to ring ...please follow directions for new devices" 5) i use my mobile phone to re-connect camera for my wifi. 6) follow instructions on phone 7) wait 15 minutes to firmware update to complete 8) repeat steps 1-7 Timeline: ====================== December 2019: install ring security system + cameras Jan 2020 - Oct 2020 (2nd week): no issues Oct 2020 (3rd week) - Jan 2021: cameras go offline regularly Ring support: ========================== these guys are robots. these guys read from a script. (i called them 5 times) support always say its a network problem. Support states moving cameras closer to wifi hub. (note: camera is promoted as external usage) What is the problem: ====================== 1) ring does not believe a problem with connectivity in their security cam product. 2) There is no way to re-connect to wifi network with out going to camera and depress the reset button. If camera is outdoors, you will be using a ladder everytime. 3) ring pushes out firmware updates whenever and does not allow customer to control whether to schedule or reject firmware updates. 4) cameras only accept 2.4Gz wifi opinion: wifi receiver/transmitter on camera is poor quality. Ring products that work good: ====================== front doorbell cam door/window sensors security panel ring phone app motion detectors security system Ring product not worth buying: chimepro network chimepro network extenders security cameras (in its present product form) My comments: ================================ at this point you think I an a disgruntled customer. i am not. I enjoy the ring experience. However, there is a product problem with the security cameras when used outdoors and attached to the house. I do not want to go up/down a ladder everytime when my cameras loose wifi. I did not sign up for this kind of post product purchase maintenance. There are many conversations on the internet regarding ring camera wifi issues. I spent $300+ (range extender, cables, materials) to increase my wifi coverage and the cameras still went offline. !#@%@$##@% Interesting the doorbell product ALWAYS re-connects automatically but the cameras do not re-connect automatically (cam division needs to talk to doorbell division). If you are reading this and your cameras have unstable wifi (especially if outdoors) please like or reply to post. ring needs to take a serious look at their security cameras. who has better cameras: Arlo --flame off!!!
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30-01-2021 01:28:47
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- T
A post was split to a new topic: [Install at Mum's](/t/install-at-mums/174619)
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27-12-2022 03:58:14
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dk6thomas
**Security Cams Loose WIFI Connectivity Regularly** ring security cams are problematic. Issues I have: =================== 1) wifi connection drops for no reason regularly. 2) Ring automatically updates firmware. I have no control to stop it. 3) During firmware updates, my cameras (4) drop offline. 4) To re-connect cameras to network, I must push and hold the external reset button on the camera 5) If your internet service drops offline. Security cameras NEVER re-connects. --------------------------------------------------------------------------- Camera locations: at each corner of the house. Camera height from ground: 14 feet Cameras purchase date: December 2019 ---------------------------------------------------------------------- Typical correction steps: ======================= 1) get 14' ladder 2) Use ladder to reach each camera 3) Depress rest button 20secs (while on ladder) 4) wait for " welcome to ring ...please follow directions for new devices" 5) i use my mobile phone to re-connect camera for my wifi. 6) follow instructions on phone 7) wait 15 minutes to firmware update to complete 8) repeat steps 1-7 Timeline: ====================== December 2019: install ring security system + cameras Jan 2020 - Oct 2020 (2nd week): no issues Oct 2020 (3rd week) - Jan 2021: cameras go offline regularly Ring support: ========================== these guys are robots. these guys read from a script. (i called them 5 times) support always say its a network problem. Support states moving cameras closer to wifi hub. (note: camera is promoted as external usage) What is the problem: ====================== 1) ring does not believe a problem with connectivity in their security cam product. 2) There is no way to re-connect to wifi network with out going to camera and depress the reset button. If camera is outdoors, you will be using a ladder everytime. 3) ring pushes out firmware updates whenever and does not allow customer to control whether to schedule or reject firmware updates. 4) cameras only accept 2.4Gz wifi opinion: wifi receiver/transmitter on camera is poor quality. Ring products that work good: ====================== front doorbell cam door/window sensors security panel ring phone app motion detectors security system Ring product not worth buying: chimepro network chimepro network extenders security cameras (in its present product form) My comments: ================================ at this point you think I an a disgruntled customer. i am not. I enjoy the ring experience. However, there is a product problem with the security cameras when used outdoors and attached to the house. I do not want to go up/down a ladder everytime when my cameras loose wifi. I did not sign up for this kind of post product purchase maintenance. There are many conversations on the internet regarding ring camera wifi issues. I spent $300+ (range extender, cables, materials) to increase my wifi coverage and the cameras still went offline. !#@%@$##@% Interesting the doorbell product ALWAYS re-connects automatically but the cameras do not re-connect automatically (cam division needs to talk to doorbell division). If you are reading this and your cameras have unstable wifi (especially if outdoors) please like or reply to post. ring needs to take a serious look at their security cameras. who has better cameras: Arlo --flame off!!!
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30-01-2021 01:28:47
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