Ring Protect Plan
Browse posts, comment, and join the conversation about Ring Protect Basic, Plus, Pro, and more.
H
User Solution
Closed
A year before video records?
hardwired-security-cameras
troubleshooting
ring-protect-plans
is it possible to see my camera records to see a year ago?
It normally save for 60 days but is there any chance to special request from Ring if they have an option to provide previous records even more than 60 days?
Thank you
224 •
0 •
0 •
12-01-2024 06:12:36
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Hal28. Once a video has been deleted, it can no longer be recovered. There are no backups stored in order to protect our neighbors’ privacy. I’d recommend adjusting your video storage time to your preference, and downloading any videos you need to keep for longer than that time frame.
0
12-01-2024 10:16:14
•