Ring Video Doorbell
A second push on the Ring Pro does not make the chime ring a second time
A second push on the Ring Pro does not make the chime ring a second time. When a postman comes with a package and pushes the button on the Ring Pro, the chime makes it's sound. Sometimes we are busy and don't hear it. When he pushes the doorbell a second time, let's say 10-15 seconds after the first time, the chime doesn't ring again, you have to wait at least 30 seconds, but by then the postman has left. I can't be the only one with this issue. Or am I? I had a chatsession with support, but the person I had a chat with didn't even know what the options in their own app are.
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23-07-2019 07:37:29
Responses (35)
- S
STUPID. One response was the device is 'too busy' doing other tasks and cannot muster up any processing cycles to pay attention to the actual button... ooook. You are trying to be clever and tell your customer what they want - they don't. I press the button, I want it to ring. As EVERY SINGLE PERSON has said on this thread.
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28-12-2020 11:52:08
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- B
So does the Elite ring twice if it is hooked up to an existing doorbell? I guess we know why it's called "Ring" and not "Rings"
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04-01-2021 09:18:13
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- R
@Marley_Ring any ETA for fixing this issue? Should be first priority! As already been said here: Button pressed -> Ring without any exclusions... The ring is useless if I can't hear the ring...
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17-01-2021 12:55:08
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THey @romanost. Happy to chime in for Marley here. If your Doorbell is not functioning in the manner that Marley has explained, contact our support team for further guidance. If you find any new information, feel free to come back and post what you've found. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-01-2021 09:46:55
- C
[quote="Ringer, post:1, topic:342"] A second push on the Ring [/quote] I just installed the ring "DOORBELL" and have the same issue as the others. This is suppose to be a doorbell. It is does not always function as such. Please answer these questions for us. Can this problem be fixed? Will Ring fix it?
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21-01-2021 02:23:48
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don1954
Same problem, can't believe I already installed this just to find this out. This is just plain dumb. A doorbell is not a doorbell if you can't ring it multiple times. I had to modify my door frame to make this fit but I'm still going to return it. You can see that this thread has been going since July 2019 and there is little response from Ring and no fix. I'm calling BS on that. Done with it.
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28-12-2020 07:02:00
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