A second push on the Ring Pro does not make the chime ring a second time
A second push on the Ring Pro does not make the chime ring a second time. When a postman comes with a package and pushes the button on the Ring Pro, the chime makes it's sound. Sometimes we are busy and don't hear it. When he pushes the doorbell a second time, let's say 10-15 seconds after the first time, the chime doesn't ring again, you have to wait at least 30 seconds, but by then the postman has left. I can't be the only one with this issue. Or am I? I had a chatsession with support, but the person I had a chat with didn't even know what the options in their own app are.
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23-07-2019 07:37:29
Responses (33)
- G
Perhaps this is the problem i am experiencing too... When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound.
•3
19-09-2020 09:06:09
PHi GiffelDK That does sound to be the same issue I was having. Unfortunately I didn't find a solution. I was really frustrated and I decided to get a newer Ring Doorbell 2. I'm enjoying the Doorbell 2 and I am not having the same issue. The only issue I now have is I have a broken Ring in my cupboard and had to pay 2 times for the pro subscription as the original subscription did not carry over to the new device I replaced shortly after buying the first. I would expect it to carry over.
•3
19-09-2020 01:14:58
RHow does this help? A second press within the minute doesn’t ring the doorbell. Issue not resolved. Standard doorbell functionality.
•4
21-09-2020 06:49:30
- G
Hi When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound. If no motion is detected prior to pushing the doorbell notifications and Chime works fine. What could be the problem?
•2
19-09-2020 09:08:49
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GHi my chime is setup to notify me only when the doorbell is pushed. When someone comes to my house motion is detected and i get a notification on my phone, then when the doorbell is pushed a few seconds later nothing happens, no chime, no notification and it does not show up in history, only the motion does. My wifi signal is very good, full signal. Could it have something to do with the doorbell recording the motion it detected and therefore beeing busy when it is pressed?
•2
21-09-2020 04:58:40
NI just received my Doorbell 2 and am having the same issue. Worse, it seems that the standard Ring whipping boy is "check your wifi"; mine AND the Chime are essentially installed next to the router. Why haven't the Developers already figured out "oh, perhaps multiples - ring 2, 3, 4....to some maximum)? A simple looping...sheesh...
•1
29-09-2020 04:41:41
- A
I'm having the SAME issue. I've spent many, frustrating hours trying to figure out what I did wrong... after reading all of this, looks like the issue is with Ring. PLEASE fix this Ring! Seems like it's just a programming issue that could be resolved in a simple update. I love my Ring system, but this is a HUGE issue. The ring alerts need to go out EVERY time the doorbell button is pressed. Period. Even if it's pressed 10 times in 10 seconds... there should be ten different bell rings on the chime at least. Also a lot of times my doorbell picks up the motion of someone walking up to the door, but once they actually get up to the doorbell and press the button, it doesn't send out any alert because it's already busy recording the motion event. Doorbell button rings should be going out no matter what the camera is busy doing. My doorbell is at RSSI - 55... to my understanding, that's a pretty good signal strength? My doorbell pro is connected to my WiFi router about six feet away in the entryway. PLEASE FIX THIS RING!!! Or at least add this as an option in the settings! THANK YOU!!!
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19-11-2020 10:46:05
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GI'm with you and everyone in this forum regarding the rings ability to ring multiple times. I wonder if the Ring engineers/programmers have address this at all or at least have it where you can press the button a second time and not have to wait 30+ seconds to re-ring? It's not like we trying to land on Mars.
•1
25-11-2020 04:26:33
SI would like to add, I don’t have a similar issue but seems we have something in common. Physical doorbell doesn’t work while my echo show is streaming live view. Physical outdoor doorbell should trigger the indoor bell chime every time it is pressed.
•0
25-11-2020 05:00:14
IThe Ring Video Doorbell Pro has great video, sound, wide viewing angle and great optional features. However, it lacks the most basic doorbell function of immediately ringing/chiming whenever the doorbell is pressed. Clearly, this is totally unacceptable. Thank heavens I did not throw the packaging away. Too bad, but I will be returning it first thing tomorrow. I hope the Nest Hello Doorbell does not have the same issue.
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28-11-2020 04:55:16
- N
Same issue here my ring doorbell3 plus does not ring on second press. Attention Ring team please help us
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21-12-2020 02:40:38
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TA somewhat decent workaround is available if you have an Alexa Amazon echo device. I had this issue too and I have chimes around the house but I also have an echo show on the entry table. Just go into the ring app and set the app alert tones for four rings and at least you can get some decent ring time and hear it pretty good in the house from the echo device.
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24-12-2020 03:38:06
- D
Same problem, can't believe I already installed this just to find this out. This is just plain dumb. A doorbell is not a doorbell if you can't ring it multiple times. I had to modify my door frame to make this fit but I'm still going to return it. You can see that this thread has been going since July 2019 and there is little response from Ring and no fix. I'm calling BS on that. Done with it.
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28-12-2020 07:02:00
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taw3890
I think this is a capital issue with the Ring Video doorbell. Nobody will wait 10 seconds to ring again. They'll just assume it's a normal ring-when-pressed doorbell. Mine is hooked up with the Ring Chime gen 2 and it will ring just once, nothing happens when the doorbell is rung again within that 10 something seconds. THIS NEEDS TO BE ADDRESSED.
10
25-06-2020 07:06:18
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