I’ve read at least a dozen threads about this problem.
For anyone who is not having luck with a new solar panel being recognized by their spotlight cam battery, This is what worked for me
Here’s the trouble. I had the same issue. This is what you need to do. Remove/Delete the device from your account first. Then hold the setup button on the top down for 20 full seconds. (1 one thousand, 2 one thousand, 3 one thousand…) Let go and then wait for the lights to flash (blue & white) it takes a few seconds for it to start flashing after you let go of the button, so be patient. Now that the spotlight cam has been removed from your device list, and has completed a hard reboot, You can begin the process of correcting the problem.
Open the bottom, and remove the battery(s), wait 10 seconds, and insert the battery(s). Wait until the power up lights finish flashing. Leave the battery compartment open, you will need to scan the QR code during the setup process.
Open the app, and go to “devices” and select “add device”- This is the important part… You need to select Spotlight cam SOLAR from the list, so that it installs the correct firmware during setup.
After you scan the QR code go ahead and close the battery compartment.
Complete the set up process. After you choose a wireless network to connect to, the spotlight cam will update it’s firmware (takes about 5-15 minutes depending on your network speed) and when you go into settings>device health, it will show the solar panel connected and able to charge device.
Also important- Charge your battery(s) to full charge before you begin this process, so that you are starting with full battery’s.
The issue is when you add the solar panel later as an add on, the device isn’t set up properly to recognize it, because it was originally set up as just a spotlight cam battery, and has the wrong firmware.
I hope this helps someone, because this drove me absolutely crazy when I got the solar panels. I read dozens threads about this, and people were angry paying 50 bucks for a solar panel and have it not work. You just need to follow these steps above. Remove the device from your account. Do a hard reboot of the device, remove the battery(s) replace the battery(s) and set up as a new device, making sure this time you choose Spotlight cam Solar as the device type…