8 second record

Having multiple issues with my Ring Doorbell 3.

  • Records for only 8 seconds and the settings are set for 60.
  • Some videos are just black
  • Frequently only picks up motion when someone/something is moving away from the door, such as a car moving off the driveway, but no notification of something/someone approaching.

Hi @Gazwah. What is the RSSI for your Doorbell 3? This can be found in the Device Health menu in the Ring app. If you are having black video, this Help Center article here has information on how to troubleshoot this issue. I also recommend this Community post here for achieving optimal motion detection.