60 days of video recording

Hi all - I read on Ring website Ring will store recordings from my Ring Doorbell fpr 60 days but I can only see up to 30 days on the app and website - any ideas on how to see later dates?

Great question @RobD3672! The amount of time that your recorded videos are stored will depend on your location. Check out our help center article about Protect Plans, which states, "your Ring videos are stored in the cloud for up to 60 days. Storage is for 30 days if your address is in one of the following countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK."

I hope this helps! :slight_smile:

Is it possible to get recordings from more than 60 days? I only see up to Mar and looking for some from February

While it is not possible to extend how long your subscription plan will save recordings, you are able to download any important videos directly to your mobile device. We recommend doing this with any videos you do not want deleted, as it will all you to download and save this video externally. :slight_smile:

How can you download to your phone

Hi there @brugby6. You can find information on how to download and share your Ring videos in our Help Center Article here. I hope that helps! :slight_smile: