6 month old 2nd gen does not work

Maybe someone can help. I bought a 2nd gen doorbell maybe 6 months ago. For the past 2 weeks, the battery doesn’t seem to hold a charge, despite that I have the proper voltage running to it. Also, when it does charge and work, the motion detection does not work at all. The only way to see what’s going on is to go into live view. TIA for any help.

Hi @dbertoli. Do you have it connected to your existing doorbell circuit? If so, this will provide a small trickle charge to help keep the battery topped off, but it may still need to be manually charged with the charging cable that was included in the original packaging. This can happen when the Doorbell is recording a large number of events each day, and even the cold weather can affect the battery life. You can try adjusting your Motion Zones and Motion Frequency to reduce the number of events your Doorbell records each day to preserve the battery life.

If none of these suggestions are helpful in resolving your battery concerns, please give our support team a call at one of the numbers available here. They can take a closer look for you and help get your device working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

It is connected to the existing wiring which is measuring right around 11v. I just didn’t expect to have to remove it and charge it manually. It was also a suprise to have it malfunction at low battery. I brought it inside and charged it fully, and it is working once again. I guess that’s just something I will have to deal with. I guess I just expected the same reliability as I get with my ring floodlight camera .