Responses (3)

M

Mike55

Confirmed, they’ve screwed it up again. How difficult is it for the developers to test before release? I noticed the problem immediately. Now I’m back to using expletives every time I use this miserable program. If I made as many mistakes as Ring developers do during most software updates, I wouldn’t have a job… This is very frustrating, inexcusable!

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08-07-2022 01:02:27

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M

Mike55

I ended up flattening my iPhone and iPad and reinstalling from an iCloud backup that was saved before the update to Ring version 5.52.0. This wasted at least one hour of my day. I was unable to use the Ring app on either device since the update to this current version.I will no longer install new Ring updates, until waiting to see what new bugs are introduced, since the developers continue to release broken builds.

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08-07-2022 16:32:26

M

Mike55

By checking this forum.......

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12-07-2022 15:42:38

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pdeethardt
I'm not seeing this issue so far, but I'll keep an eye on it. The badge counts seem to be accurate for all of my devices.
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08-07-2022 20:52:18
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T

Tom_Ring

Hi neighbors. If you could share some screenshots of exactly where this is happening as well as your phone type and phone OS, I can pass this feedback along to my team to look into. Thanks, neighbors.

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08-07-2022 23:17:24

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M

Mike55

I have no screenshots as I reverted back to build 5.51.0 Using iPhone XR, iOS 15.5 and iPad Pro 11, iOS 15.5

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12-07-2022 15:46:51

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pdeethardt

FYI version 5.52.1 was released yesterday. Not sure what this update fixes.

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13-07-2022 14:35:56

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Bil

I have installed 5.52.1 and STILL have the problem with badge counts. I have 2 separate addresses I monitor and this appears to be a problem. If I view “all cameras” on the dashboard, the overall “History” tab at the top of the screen is accurate but the individual badges are NOT present. if I switch the dashboard view to one of the specific addresses then the badge count appears or while on the “all cameras” if I tap on a specific camera then go back to the dashboard then all the badges will refresh with the correct count.

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14-07-2022 12:47:08

M

Mike55

Another point of frustration regarding releases; always the same statement:***"Enjoy a fresh new Ring app update, including bug fixes and improvements"***Never a statement as to what is new or fixed. I'm sticking with 5.51.0. It too has certain bugs, although I know what they are and have workarounds for them.Ring developers have lost my trust.

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14-07-2022 20:04:32

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pdeethardt

I agree with you there; release notes for each update would be beneficial. I understand that some of the updates are truly bug fixes and improvements, but if they add new features it'd be nice to know that as well. Usually I just scour the app after each update to see what changes I can find.

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15-07-2022 06:55:10