Responses (12)

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pokey074
And I thought I was the only one. Bought a floodlight cam, spotlight cam, and chime pro. Everything worked fine for about two weeks and now Ring is blocking me too. Really wondering why I would pay them for storage when I can’t access anything over WiFi. Level 1 CS is completely unhelpful. This is totally on Ring’s end, not mine.
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21-05-2021 18:48:22
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mjheaberlin
This is insane. I have the same problem and I'm struggling to get anyone to fix it for me. My IP is clearly blocked as I can log into Ring.com from my browser and app when on neighboring wifi, cellular, or if I use a VPN. I forced my router to get a new public IP from Comcast in which this worked for only moments. Now the other IP address is blocked too!How can we get quick resolution of this? I provided another community article to Ring support when I called detailing this same problem. They sent me and article about all the ports that need open for Ring devices to work. That's not my problem! My Ring camera is working fine. I can not log into the website from my home Internet!
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22-05-2021 01:30:34
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G
GranTorino
I am having the same exact issue. I've disconnected all my Ring devices from power since disabling my VPN for work is not an option. I am still blocked from accessing the Login page on Ring.com. This blacklisting of my IP by Ring seems to have extended to Playstation Network. How in the hell do you expect the average person to figure this out? Ring needs to lift this blacklisting of my IP immediately. It's been a month of this and I actually changed ISP's because I thought it was their fault at first! Now it's obvious that Ring has been flagging my IP for using a VPN that I need for work!!!! What a horrifyingly bad policy you've implemented.Has anyone here found a resolution? If so please share.
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03-06-2021 20:15:13
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mjheaberlin
Just wanted to follow up so other people are aware of this. I found out that connecting to my work VPN is causing this problem somehow. I do Networking/IT for a living and my team is baffled by this. This not only affects getting to the Ring login/signup page, but it also affects Playstation and Venmo logins. See the following Reddit thread. This started happening as soon as we implemented OneLogin for 2FA with our Palo GlobalProtect VPN client. There is a "fix" in this thread that your IT team will need to implement.https://amp.reddit.com/r/paloaltonetworks/comments/kk9wdu/globalprotect_messing_with_playstation_network/
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17-06-2021 12:42:06
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jimyouse
Anyone getting a 406 error is not being blocked or blacklisted by Ring. All HTTP 4xx errors are considered client side errors. This does eliminate the possibility that changing a Ring server setting may correct the error but you are not being blocked or blacklisted and it us unlikely Ring can do anything to correct it.A 406 error indicates the server returned a response but the client rejected it. You are getting to the Ring server. It is processing the request and returning a response. Your local client, or possibly a VPN server or your ISP's servers, is rejecting the response from Ring.Common causes are the client expecting a specific language or content type returned and the server returning something that is not expected. This could be as simple as the client expecting English but because of the location or configuration of the VPN server or the ISP server relaying the request, Ring is returning another language and your client, or one of the servers between you and Ring, is rejecting it. 406 errors are difficult to resolve because the end user's client is not directly connected to the host server and the error can be coming from the end user's client or any of the servers between the end user and the host.I doubt Ring would be able to determine why and correct it. It is most likely not an issue on their end.
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17-06-2021 13:48:31
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