Responses (16)

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  mjheaberlin

  Just wanted to follow up so other people are aware of this. I found out that connecting to my work VPN is causing this problem somehow. I do Networking/IT for a living and my team is baffled by this. This not only affects getting to the Ring login/signup page, but it also affects Playstation and Venmo logins. See the following Reddit thread. This started happening as soon as we implemented OneLogin for 2FA with our Palo GlobalProtect VPN client. There is a "fix" in this thread that your IT team will need to implement. https://amp.reddit.com/r/paloaltonetworks/comments/kk9wdu/globalprotect_messing_with_playstation_network/

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  17-06-2021 12:42:06

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  jimyouse

  Anyone getting a 406 error is not being blocked or blacklisted by Ring. All HTTP 4xx errors are considered client side errors. This does eliminate the possibility that changing a Ring server setting may correct the error but you are not being blocked or blacklisted and it us unlikely Ring can do anything to correct it. A 406 error indicates the server returned a response but the client rejected it. You are getting to the Ring server. It is processing the request and returning a response. Your local client, or possibly a VPN server or your ISP's servers, is rejecting the response from Ring. Common causes are the client expecting a specific language or content type returned and the server returning something that is not expected. This could be as simple as the client expecting English but because of the location or configuration of the VPN server or the ISP server relaying the request, Ring is returning another language and your client, or one of the servers between you and Ring, is rejecting it. 406 errors are difficult to resolve because the end user's client is not directly connected to the host server and the error can be coming from the end user's client or any of the servers between the end user and the host. I doubt Ring would be able to determine why and correct it. It is most likely not an issue on their end.

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  17-06-2021 01:48:31

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  Marley_Ring

  Thanks for this great explanation, @jimyouse! For any neighbors who have tried the above, and would still like our support team to take a closer look for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  12-07-2021 04:39:09

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  Marley_Ring

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  12-07-2021 04:39:12

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  user_e28a49

  The reports date back to 2021, however, it is now 2024, and I am getting this error. I have had a Ring indoor camera for a month or so and initially it worked although the picture quality is not brilliant. I am now getting this 406 error on my android phone (Google Pixel 7a). I have uninstalled and re-installed the Ring App, and re-booted the phone, cleared the cache in Google Chrome, but nothing has worked. On the web I can see that videos are still being recorded. However, I cannot login on my phone and therefore I don't get alerts. I do have a VPN but this is automatically turned off when I am on WiFi. Is there anyone else that can be done to resolve this? 

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  11-12-2024 12:08:00

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  user_0a98a4

  It worked once I disabled my VPN

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  20-03-2025 04:02:36

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