Ring App
406 Not Acceptable
Hi Team, I’m getting 406 Not Acceptable all of a sudden when visiting the ring site. Seems like I’m blacked. Can someone at Ring confirm? On cellular my connection is fine. Alan
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23-05-2020 12:32:32
Responses (16)
- T
Hi @lovinairdrie. Chiming in for Chelsea here. If you've tried the suggested steps in this thread and you are still having this issue, it would be best for you to reach out to our support team to further investigate this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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28-09-2020 04:13:34
CI am having this same exact issue as we speak. I have Spectrum and my IP seems to be blocked by Ring. I cannot connect to anything Ring related, apps or the website. I CAN connect using a VPN(which is what I’m doing now to post this) but not my normal IP address. This type of thing should NOT be happening with a security device. Based on a now 3 pages, it happens way too often. What if I really needed to see what is going on and didn’t happen to have a VPN available? I’d be in trouble. Fix it please.
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20-10-2020 12:36:15
ZI’m getting the same error. It’s been happening for the past two weeks. Very frustrating that I am not able to use the app to answer the door in these trying times!!!
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25-10-2020 01:41:16
BHello, I keep getting this error and it's locking me out of my devices. How do I go about fixing this ?
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14-11-2020 03:33:55
MHi neighbors! The best first step will be to ensure you do not have a VPN turned on when you are trying to access Ring.com. Clearing your cache and cookies may help, or even trying another browser or device entirely. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-11-2020 05:32:40
- D
I just had the exact same problem on my IPhone. It would not log in and when Ring sent me a password reset link, the browser on my IPhone said error 406 Not Acceptable. I checked to make sure Nord VPN was not running and it appeared that is was not, but when I went into settings - VPN, it showed that it was, in fact running despite rebooting my IPhone. The answer was to go into Settings - VPN - Nord Vpn - press the **i** for more information and then Delete the VPN. When I then tried to login to Ring - It worked!!
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15-07-2020 10:18:03
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UHoly Toledo this was my problem!! Was getting motion notifications but couldn't access any video in the app or live feeds. Tried reinstalling app and got the 406 error code which led me to you fine people. Turns out I had NORD VPN still running from like 5 days ago and completely forgot it was on. Now I can see my face in on my camera complete with a giant red palm print on it lolol Thank you all!
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16-01-2025 05:43:28
- P
Hi there. I am getting the exact same problem. I do not use a VPN so that cannot be the issue. When I disconnect from wifi and use 4G I can log in to app. Using wifi does not allow me connect on any device tried - laptop, iPhone.
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26-01-2021 10:10:33
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- P
We’ve been having this issue for maybe a week now. Wi-Fi web browser (phone or computer) to ring.com and try to log in I get 406 not acceptable immediately Wi-Fi open either app (rapid ring or ring) get “unknown error” and streaming errors LTE web browser ring.com login works fine LTE apps work fine What is the fix? Just got off phone support and they said contact ISP and that Ring doesn’t have tools to unblock the IP... I work as a system’s administrator lol I know this is not true We also have spectrum internet
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04-02-2021 01:05:07
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- Y
I just got the 406 error when I went to turn out a light. Switching from LTE to wifi allowed me to refresh my session cookies and everything magically worked again on LTE. I understand why your session cookies are so strict. You're fighting scripts. Breaking the app though to fight scripts is incredibly dumb. Honestly it makes me want to return this equipment. What's the point of having a smart house if you can't log in and check it on your phone? Altogether I've spent a grand on this. And you block me? WTF
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28-02-2021 07:02:36
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Chelsea_Ring
Hey @Aseb. Please ensure you do not have a VPN turned on when you are trying to access Ring.com. If you continue to have this concern, try clearing your cache and cookies and trying again. In the event you continue to get this error, please let me know what link you go to that does this, or what you do to on the site to cause this error. In addition, a screenshot of this error message and details on what computer/browser you are accessing this on will help! :)
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25-05-2020 08:39:56
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