I am having this same exact issue as we speak. I have Spectrum and my IP seems to be blocked by Ring. I cannot connect to anything Ring related, apps or the website.
I CAN connect using a VPN(which is what I’m doing now to post this) but not my normal IP address. This type of thing should NOT be happening with a security device. Based on a now 3 pages, it happens way too often.
What if I really needed to see what is going on and didn’t happen to have a VPN available? I’d be in trouble. Fix it please.