Ring App
406 Not Acceptable
Hi Team, I’m getting 406 Not Acceptable all of a sudden when visiting the ring site. Seems like I’m blacked. Can someone at Ring confirm? On cellular my connection is fine. Alan
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23-05-2020 12:32:32
Responses (16)
- C
@JimBobSD Thanks for the follow up here! Happy to hear this is working for you now. I did get more information back from my team this morning which I will be emailing you shortly on. :)
•0
11-06-2020 03:33:47
MI have been experiencing this same issue in the past few days - also on Spectrum in San Diego. It looks like my IP (75.80.47.151) was banned from authenticating, with an instant "406 Not Acceptable" server error response in the browser console - I could not authenticate using the browser, or Android apps on 2 different Android devices. If I switched to mobile data on my phone, everything worked again. Everything also worked if I enabled a VPN (which obviously changed the IP address the Ring servers saw me coming from as), either on my phone or home computer, but as long as I was going through Spectrum, I could not log in. Once logged in however, the apps and the website continued to work fine, even after switching back to my ISP, it was only the initial authentication that appears to be blocked. After a few hours of troubleshooting (restarting everything, disabling security features, etc.), and an hour on the phone with Ring support last night, I finally tried to force my router to obtain a new IP address from Spectrum, and once that happened, everything started working again, I can now authenticate on both the website and Android apps even when going through Spectrum, only now with a different/new IP. It really looks like Ring is blocking certain specific IP's from authenticating for some reason on their end.
•2
29-07-2020 05:15:38
FI just hit the same issue today right after updating my ring app via the App Store (iOS 13.6). After working with T2 support, seems like I hit the same issues others did, and my IP was shadow banned. I’m able to access everything ring when I’m on a VPN or cellular data. Seems weird that they’d ban IPs and not send any notifications, let alone now give support reps the ability to remove the ban, let alone tell you why your IP was banned. I didn’t attempt logging in, just opened the app after the ring app update and ran into the errors associated with the 406. Hopefully I’ll have access restored tomorrow.
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17-08-2020 08:05:07
TAnd this is exactly why I could not connect to my ring cameras via WiFi. Absolutely nothing to do with my internal WiFi and absolutely nothing to do with my cable modem and absolutely nothing to do with Comcast. This issue has been happening to me randomly for the past couple months. Everything has been working for the last two weeks. It is currently not working and I randomly tried logging into ring.com and got the 406 error. Now it makes sense. All we need now is for Ring to get their act together!!!!!!!!!!!!!!!!!!!!!!!
•2
24-08-2020 11:54:35
- D
I just had the exact same problem on my IPhone. It would not log in and when Ring sent me a password reset link, the browser on my IPhone said error 406 Not Acceptable. I checked to make sure Nord VPN was not running and it appeared that is was not, but when I went into settings - VPN, it showed that it was, in fact running despite rebooting my IPhone. The answer was to go into Settings - VPN - Nord Vpn - press the **i** for more information and then Delete the VPN. When I then tried to login to Ring - It worked!!
•3
15-07-2020 10:18:03
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UHoly Toledo this was my problem!! Was getting motion notifications but couldn't access any video in the app or live feeds. Tried reinstalling app and got the 406 error code which led me to you fine people. Turns out I had NORD VPN still running from like 5 days ago and completely forgot it was on. Now I can see my face in on my camera complete with a giant red palm print on it lolol Thank you all!
•1
16-01-2025 05:43:28
- P
Hi there. I am getting the exact same problem. I do not use a VPN so that cannot be the issue. When I disconnect from wifi and use 4G I can log in to app. Using wifi does not allow me connect on any device tried - laptop, iPhone.
•0
26-01-2021 10:10:33
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- P
We’ve been having this issue for maybe a week now. Wi-Fi web browser (phone or computer) to ring.com and try to log in I get 406 not acceptable immediately Wi-Fi open either app (rapid ring or ring) get “unknown error” and streaming errors LTE web browser ring.com login works fine LTE apps work fine What is the fix? Just got off phone support and they said contact ISP and that Ring doesn’t have tools to unblock the IP... I work as a system’s administrator lol I know this is not true We also have spectrum internet
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04-02-2021 01:05:07
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- Y
I just got the 406 error when I went to turn out a light. Switching from LTE to wifi allowed me to refresh my session cookies and everything magically worked again on LTE. I understand why your session cookies are so strict. You're fighting scripts. Breaking the app though to fight scripts is incredibly dumb. Honestly it makes me want to return this equipment. What's the point of having a smart house if you can't log in and check it on your phone? Altogether I've spent a grand on this. And you block me? WTF
•2
28-02-2021 07:02:36
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Chelsea_Ring
Hey @Aseb. Please ensure you do not have a VPN turned on when you are trying to access Ring.com. If you continue to have this concern, try clearing your cache and cookies and trying again. In the event you continue to get this error, please let me know what link you go to that does this, or what you do to on the site to cause this error. In addition, a screenshot of this error message and details on what computer/browser you are accessing this on will help! :)
2
25-05-2020 08:39:56
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