406 Not Acceptable Error

Hi,

I have been receiving 406 Not Acceptable errors since this morning on both the Ring app and Ring.com.
I used the app last night and it was working fine.
I cannot access either the Ring app or Ring.com through my home WiFi, however I can access both using cellular/mobile data and VPN.
I use a VPN for work use, however my VPN was not turned on last night. I have tried uninstalling and reinstalling the app to no avail, as well as resetting my router, again to no avail.
It seems as though that my home IP address has been blocked/black listed? Can this be confirmed please?

I have cleared my cache and cookies, and again it still doesn’t work.

I would like for this to be sorted please.

Thanks
Charlie

After literally spending the entire day trying to figure out why I cannot access the Ring app or Ring.com, I’ve narrowed it down and come to the conclusion that you have blocked/black listed my routers IP address.
How can you justify these practices?! I am absolutely FUMING!!! I feel as though i’m made out that I’ve done something wrong, or that I’m a criminal? For using as VPN for work as I travel around and need it to stay secure. That’s the whole purpose of a VPN!!
If you had made it clear from day one! that using a VPN will get you blacklisted and the IP won’t be unblocked after a certain amount of time (as a precautious measure), then what is the point of having the doorbell in the first place? If I can’t view any of the features or videos/live view, as well as paying a yearly subscription of £24.99!! I also feel as though my question is being ignored!
There are millions of people who use a VPN around the world for work purposes, so you block all of them who use a VPN with Ring?!

Hi @CharlieScheib - Thanks for your post. Just as a heads up, this is the Ring Community, which is primarily a neighbor - to - neighbor forum. Don’t think your question is being ignored as we are generally pushing peer to peer help instead of having a Community team member hop on it. If you need immediate answers, definitely reach out to our support team!

Are you still running into the issue? We did have a brief outage yesterday (always stay tuned of whats happening at Ring at status.ring.com). Let us know!

Hi Jennifer,

Thank you for your reply. Thankfully my issue was resolved after about twenty hours. I don’t know how long the ‘brief’ outage was for?
I kept checking the status of Ring from the status page but nothing was logged until the next day, so I wasn’t to know whether it was a general outage or just me. I can’t understand why though that the app and Ring.com itself was still working fine through cellular/mobile data, as well as using a VPN? Which still leads me to believe that my router’s IP address was possibly blocked for a 24 hour period?

In seeing the same issue today. Can’t assess the the website or the app when connected to my local Wi-Fi but the app works just fine when connected to 4G. So should I just wait 24 hours without my service to see if there they unblock my IP address?

Hey neighbors! Chiming in for Jennifer to help clear up this concern for you all. When it comes to usage of VPNs, as of December 2019, we no longer support the use of VPNs while accessing Ring, Rapid Ring, or Neighbors applications. In order to use these applications, you will need to disable your VPN or ask your VPN provider to help you exclude Ring traffic from the VPN. A 406 error message may be displayed when you try to log in to a Ring app via a VPN. This 406 error also happens where are too many requests being sent to the Ring firewall or side of things, which is what VPNs can do on some networks. This can happen from too many 2SV code requests, or too many login attempts, and the block is IP based and done automatically by the system.

From the last “bad” request made on the website where you get a 406 error, it could take up to 24 hours for the IP blocking to expire and for you to try to access the site again. If you’re still getting this error message after 24 hours, I recommend contacting our support team directly so they can look more into this. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Happens all the time to me. Ring will do nothing to help. They say call your ISP, even though it’s rings system that is blocking us, not our ISP