Ring Security Cameras
3rd Gen Stickup Cam Camera Preview Tiles Not Updating After Firmware Updates
After my two 3rd Gen Stickup Cams installed the latest firmware update, they are very infrequently updating their preview tile on the Dashboard of both the Ring app (both Android and iPhone) and Ring website. Both of my Stickup cams are in Wired mode and not battery. I first noticed this issue on my 'Front Yard' cam earlier this week where the tile image in the app was several hours old, or "Camera Previews Not Available" on the Ring website. My other Stickup Cam ('Side Yard' running the older firmware) did not have this issue, and was still updating the image every 10 minutes like it always has. I checked the firmware versions and the Front Yard camera having the problem was on firmware **cam-1.15.12100** while my Side Yard not having the issue was on firmware **cam-1.14.12800**. Yesterday my other 3rd Gen Stickup Cam received this firmware update. That camera is now too not updating the preview tile in the Ring apps. I have several other Ring cameras of various models and all of those are showing a recent image, updating every 30 or so seconds across all Ring apps. I've attached screenshots showing the firmware and RSSI values I never understood why these Stickup Cams, when in Wired mode and have all the other functionality of a wired camera, only updated their thumbnail image every 10 minutes instead of 30 seconds or so like wired device, but now it's not even that frequent. The app tile image seems to update when motion is detected but it's very sporadic at best if a period of time lapses with no motion: Right now my Front Yard in the Ring app is showing an image from 3 hours ago while the Ring website shows "Camera Preview Not Available" I should mention that all motion from both of these cameras is being recorded perfect and fine. Live View also loads immediately on both and without issue. I also don't believe this issue is related to the other threads about the preview tile not updating in the Ring apps. I think this is a different problem since all of my other cameras are updating fine and this seems tied to a firmware update.   
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03-02-2023 05:31:31
Responses (16)
- 5
Thanks @Tom_Ring but I don't think Legacy Mode is the issue at hand here. I'm able to immediately open Live View from any PC/Chrome Browser and all Android and iPhone mobile devices. Likewise, both of these 3rd Gen Stickup Cams continue to record motion fine. The Dashboard image on these 2 cameras is not updating timely on any browser, from any PC, or any mobile device, Android or iPhone. The image only refreshes every few hours or so. The problems without doubt started after the above-mentioned firmware updates and seems to only affect the hybrid battery/hardwired cameras. I have 8 other cameras (all various models, but not the 3rd Gen Stickup Cam) that continue to work fine with the Dashboard image timely updating every 30 seconds or so. If anything, my issues are more closely related to this thread: https://community.ring.com/t/dashboard-not-refreshing-cam-image/49149/66 I saw nothing in the above thread though mentioning, or tying this problem to a firmware update. Both of my 3rd Gen Stickup cams refreshed their Dashboard image every 10 minutes prior to installing this firmware.
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07-02-2023 03:58:14
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- J
I am having the same issue/similar recently with all 7 of my 3rd Gen stickup cameras that are all powered. Both the App(Android) and Dashboard are updating very infrequently. It can go hours without updating. If I look at the timeline for each camera the snapshots (set for 30 seconds intervals) are also missing so I assume this is related. I have tried various fixes like resetting the camera, disabling/enabling snapshots, etc. The closet I have got to it "somewhat" functioning is to change the snapshot interval on every camera to 3 minutes. It still isn't consistent but the snapshots do show up more frequently in the timeline although there are still gaps where it isn't working. I checked and all my cameras are on cam-1.15.12100. I have also confirmed that all cameras are in legacy mode. 
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07-02-2023 09:44:06
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- 5
@Jeff_G good catch regard Snapshot Capture! My snapshots are not updating or present on the timeline either **UNTIL** either another motion event is triggered, or I open Live View. Then all missing snapshots since the *last* video event are uploaded to the timeline in the app. I'm not seeing any missing snapshots for today between motion events--they're all there. It seems though the camera is not uploading any snapshots now until the next video event occurs, be it motion or live view. I have my Snapshot Capture set to 30 seconds on both of my 3rd Gen Stickup cams. Please try opening Live View for a second where the snapshots are missing then close it. Wait a few seconds and see if your missing snapshots then appear on your timeline. Amazing these firmware updates are pushed out to thousands of devices without being tested.
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07-02-2023 11:27:06
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- 5
Is anyone at Ring looking into this and can development be made aware if not? Can Ring rollback the firmware to **cam-1.14.12800**? Bad enough these wired cameras only refreshed the Dashboard image every 10 minutes but to show images several hours old in the app or not at all on the website is unacceptable. 
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10-02-2023 12:03:59
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Tom_Ring
Hi @5150Joel. Is this perhaps related to this concern [here](https://community.ring.com/t/hevc-not-supported-not-true-as-other-are-showing-camera-preview-but-one-is-not/181441/8)?
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07-02-2023 03:12:31
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