Responses (13)

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  wolfman

  ok I rebooted the the stick up cam and I rebooted my iPhone 13 and it started to work. can someone else try to ensure this works for them but my question is why do we have to keep rebooting our phones to get this work? Also once you close the app and go back into it same thing happens but if you reboot your phone it works again but once you close or leave the app nothing. Ring needs to fix that or I am returning all cameras.

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  20-07-2022 05:35:21

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  Slabo

  Unplugged and replugged both my stick ups and restarted my iPhone 12. The pan and tilt did its range movement but still no response from the app when I hit the buttons. Oddly, I was actually able to get it to work a couple times earlier today but very inconsistent and mostly not working.

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  20-07-2022 07:32:14

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  Slabo

  Just got one of my camera PT to work. Switched out of live mode. Tried my other camera, no go. Went back to the one that just worked. No go again.

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  20-07-2022 07:45:07

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  Dougmorgan99

  I did the same thing. Rebooted my iPhone 13 and the base with camera on it and was able to finally get through the calibration portion of setting the home position. Once done, I was able to control the camera’s pan and tilt function. Important step: Rebooting just the camera and base didn’t work. I had to reboot my device (iPhone 13) as well to get it to resolve the issue. BUT! As discovered. If you get out of the app the buttons stop working again…

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  20-07-2022 08:10:47

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  Tom_Ring

  Hi neighbors. I’ve notified my team about your concerns and this issue is actively being investigated. When more information becomes available, I’ll be sure to let you know. We appreciate your patience and if you have any more questions in the meantime, don’t hesitate to ask. For the time being, I’m marking this comment as a solution, so other neighbors can easily know that we are working on your Pan Tilt mount concerns. Thanks, neighbors!

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  21-07-2022 12:01:31

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  JeffAVGuy

  I was able to resolve the issue by removing the camera from the pan/tilt base then plugging in the power directly into the camera. I then held the yellow button for a few seconds. Once in the setup mode I ran the add device wizard from the app. The camera pulled down an update and once done with the update I plugged everything back in like I had it (connected power to pan/tilt base then plugged camera back into pan/tilt). Once I did this process and had the update installed all is working just fine.

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  21-07-2022 01:59:11

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  Tom_Ring

  Hey neighbors. Thank you for your patience while we worked to resolve this concern. The Pan Tilt Mount for your Stick-Up Cam should be functioning as intended at this time. Simply follow the on-screen prompts in the Ring app to complete the setup and calibration for your Pan Tilt Mount. If you have any other questions, don’t hesitate to ask. Thanks, neighbor!

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  28-07-2022 04:44:51

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