3rd Gen Ring stickup camera plug in and pan-tilt combo not working together
The camera works and is installed on my app but when I connect it to the pan-tilt mount, the app doesn't go into setup mode and I can't use the pan-tilt function. The camera still works. Am I missing a step? Any advice?
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12-06-2022 12:35:39
Responses (13)
- U
I have the same issue tried deleting and reinstalling the app, disconnected and reconnected the camera , was on the phone with support and still not working, when it goes into calibration setup it fails every time , I just bought this brand new on prime day and the camera works but the pan tilt mount does not work. When first plugged in it goes thru it’s motions left right up down. They supposedly opened a ticket but still have not heard anything
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15-07-2022 10:52:49
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- J
I just got off the phone with technical support for the same issue. We have two stickup cams with pan/tilt mounts. The first was setup months ago and worked correctly until a week ago. The second one we received today and have not been able to successfully get pan/tilt to work. Both cameras are setup in the app and all features and settings work except for the pan/tilt. Viewing the cameras through Ring's website does not even give me the option to rotate either of the cameras. I have tried all troubleshooting suggestions such as making sure there are no obstacles, resetting cameras, deleting and re-add cameras to the app, changing Wi-Fi bands and reinstalling the Ring App. The app is updated, my iPhone is using the latest IOS and the firmware on both cameras is up to date. This is clearly a problem with either the Ring App or system and not a device problem since numerous customers are all experiencing the same issue. I hope it is resolved soon.
•3
16-07-2022 01:08:12
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- E
Having same issue and it recently started on both my PTZ camera. Very frustrating!
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16-07-2022 04:15:08
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- U
I have the same issue! Tell me it’s the ring app could not catch up with iOS updates ! Otherwise I have done everything! Pls ring …. Fix this software issue! For the meantime I just sitting duck with my cams and won’t able to look around elsewhere ! Or need a refund /replacement
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17-07-2022 02:25:19
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Tom_Ring
Hi @bonomarine. Try performing a reset on the camera. You can do this by pressing and holding the setup button for 20 seconds, then releasing. This should allow you to reconnect the camera to WiFi, where you can then use the Pan Tilt Mount. Let me know if this helps!
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13-06-2022 08:41:24
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