3rd Gen Ring stickup camera plug in and pan-tilt combo not working together

The camera works and is installed on my app but when I connect it to the pan-tilt mount, the app doesn’t go into setup mode and I can’t use the pan-tilt function. The camera still works. Am I missing a step? Any advice?

Hi @bonomarine. Try performing a reset on the camera. You can do this by pressing and holding the setup button for 20 seconds, then releasing. This should allow you to reconnect the camera to WiFi, where you can then use the Pan Tilt Mount. Let me know if this helps!