Hi just wanted to say that I don’t remember having my free 30 day trail for Protect Basic Plan.
Can you please activate it on my account so I can continue and buy a subscription afterwards or give me a promo code where I can get discount on a basic plan.
Par aka trimbal
Hi @trimbal. Your free 30 day trial of the Ring Protect plan is activated upon the setup of a new Ring device. There are no additional free trials or discounts that we can give. You can find more information on our Ring Protect plans in our Help Center Article here. I hope that helps!
Oh I set up my doorbell to make sure I could get everything hooked up correctly and to make sure everything worked correctly. The doorbell isn’t even installed outside as yet because I don’t have the chime, but you all activated my account. I think that should have been left up to me . Especially since I am not using it as yet. The motion sensor outside through the glass isn’t picking anything up nor is it picking anything up in my living room. I didn’t hook it to any of my alexas for viewing.
Hi there, @Amberaa1! Upon first time setup of your new Ring device in the Ring app, the 30 day free trial will initiate. Unfortunately, this cannot be paused, however, our support team might be able help further in this instance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.