Hi there, @Bondgirl8! It sounds like you battery might be low. Our battery-powered Video Doorbells operate primarily by the battery. Hardwiring is a great way to obtain a trickle charge to your battery, but does not operate or power the device itself. To ensure the tickle charge is most effective, it is important to optimize battery usage. Check out our [Community post about battery drain](https://community.ring.com/t/device-tips-battery-draining-quickly/305) for factors to consider. When your battery get's critically low, certain functionality will be impacted while your Video Doorbell works to remain online. I hope this helps! :)