We installed the 2nd gen doorbell at christmas hardwired it and it was working perfectly, now it says the battery isn’t charged. I thought with the hardwire it doesn’t need charging. I will record and shows movement but we can’t see the live view anymore.
Hi there, @Bondgirl8! It sounds like you battery might be low. Our battery-powered Video Doorbells operate primarily by the battery. Hardwiring is a great way to obtain a trickle charge to your battery, but does not operate or power the device itself. To ensure the tickle charge is most effective, it is important to optimize battery usage. Check out our Community post about battery drain for factors to consider. When your battery get’s critically low, certain functionality will be impacted while your Video Doorbell works to remain online. I hope this helps! 