2nd gen motion sensor need rma

Products Ring Alarm
#1

Motion sensor stuck on door open and unresponsive.

Reconfigured,
Removed
Reset
Reinstalled

Does not work.

What is RMA Process?

#2

@youneedaglassofmilk wrote:
Motion sensor stuck on door open and unresponsive. Reconfigured, Removed Reset Reinstalled Does not work.
What is RMA Process?

The Return merchandise authorization (RMA) method is to call Ring Support by telephone:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

They will verify your email account that you have with Ring, and send an email with the return shipping label and instructions.

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