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Ring Video Doorbell

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2nd Gen doorbell with solar panel
solar-panel
troubleshooting
cs-support

I've owned a 2nd gen doorbell since just after xmas last year and I'm now trying my 2nd solar charging setup, as I returned the 1st solar panel that sits behind it, thinking it was useless. I now have the full sized solar panel which also does not seem to charge my doorbell at all. I can say this as my stickup outdoor cam, and my outdoor siren are both connected to these panels and the cam is always 100% charged since installation, but after about a month my doorbell is down to 87%. Could I have a defective doorbell as this doesn't make any sense. The app says solar power is connected but never shows or says charging, even with the nice sunny days we had a few weeks ago.

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0

3

05-08-2023 03:30:14

Responses (4)

  • J

    Hi @hobnobrob2000. I would try factory resetting your Doorbell to see if it helps. To factory reset it, press and hold the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) again. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting) with other steps to try. If you have tried these step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    07-08-2023 04:39:08

    • H

      I've reset the doorbell but the battery level is still going down, at 84% now. As I mentioned before, my stickup cam is still charging and currently at 100%, so why not my doorbell ? They are both facing exactly the same direction.

      0

      15-08-2023 04:45:35

      • J

        @hobnobrob2000. As mentioned in the solution, if you have tried the troubleshooting steps and your Doorbell is still not taking a trickle charge from the solar panel, give our support team a call for further assistance.

        0

        16-08-2023 05:15:10

          H

          Yes I will do that now, down to 79 percent now and 100 percent on my other cam. Thanks.

          1

          19-08-2023 03:52:17

          H

          I have called them and after some testing and another hard reset they have assessed that I'm not getting any charge, so a replacement is on the way ! Thanks for your help 🙏🏻👌🏻

          2

          19-08-2023 04:33:51

          T

          Hi @hobnobrob2000. Glad to hear that our support team was able to assist you with this!

          0

          21-08-2023 05:48:46

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        20-09-2023 05:48:52

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