2nd gen doorbell not coming through to phone

I have 2nd gen ring doorbell wireless. All set up on phone to view etc but when doorbell pressed does not notify on phone. Have not set up outside yet as still stuck on this bit. It’s a Samsung ultra

Hi @Saz1. If you are not getting notifications from your Doorbell for Ring and Motions, try the following steps:

  • Verify your Ring app and phone are up-to-date with the latest updates.

  • Verify you have Ring alerts and Motion alerts toggled on in your Doorbell settings.

We also have this Community post with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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